ROGER L. YOUNG, JR.
Lexington Park,Maryland
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
General Manager of Operations
American Multi-Cinema, Inc.
04.2012 - Current
- Recruited and hired new staff each quarterly
- Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth
- Managed and assisted other members of management with weekly inventory control and weekly stock ordering
- Scheduled and directed staff in daily work assignments to maximize productivity
- Carefully prepared weekly payroll to keep up with projected revenue for the week
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Prepared account reports and overseen weekly/monthly document filing
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
General Manager of Operations
Fair Management Corporation Of McDonald's
08.2006 - 03.2011
- Managed team of six managers
- Reduced and controlled expenses by creating monthly Profit and Loss spreadsheets while monitoring them weekly
- Managed stock rotation and inventory balances regularly
- Responded to guest complaints regarding food or service
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Regularly checked on guests' satisfaction
- Scheduled and directed staff in daily work assignments to maximize productivity
- Conducted weekly meetings to ensure business operations
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Identified staff vacancies and recruited, interviewed and selected applicants
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Counseled and disciplined staff when necessary
- Managed both inbound and outbound marketing campaigns to generate new business.
Education
Certificates - Operation Leadership Practice Courses
Hamburger University
Oak Brook, Illinois01.2008
High School Diploma - Criminal Law
Great Mills High
Great Mills, Maryland01.2002
Accomplishments
- 2002-Certificate of Completion in Criminal Justice Program
- 2003-Promoted from Crew to Hourly Manager after three years of employment
- 2006-Certificate in Basic Shift Management Course
- 2008-Certificate in Advance Effective Management Practices Course
- 2019- General Manager of the Year Nominee
- 2022- General Manager of the Year
Timeline
General Manager of Operations
American Multi-Cinema, Inc.
04.2012 - Current
General Manager of Operations
Fair Management Corporation Of McDonald's
08.2006 - 03.2011
Certificates - Operation Leadership Practice Courses
Hamburger University
High School Diploma - Criminal Law
Great Mills High